AvhaarDoes this sound like you?
Complaints and approvals disappear into paperwork
One system where every report is logged, assigned and tracked until it's closed.
No proof that work was actually done
Photo-backed, location-verified reports give decision-makers evidence instead of assurances.
Issues aren't escalated until it's too late
Unresolved items escalate automatically up the chain, with real-time alerts to the right people.
Everything included, nothing hidden.
Each project is scoped in writing, so you know exactly what's included before we start.
- Role-based hierarchy (area, zone, head office)
- Location-verified, photo-backed reporting
- Automatic escalation of unresolved issues
- Real-time in-app and push notifications
- Citizen-facing app in English, Hindi and Marathi
- Analytics dashboards for decision-makers
- Audit trail of every action
- Security review before release
- Staff training and onboarding
- Ongoing support and monitoring
A simple process, start to finish.
Understand the process
How reports, approvals and escalations work today, and where they break.
Design the hierarchy
Roles, permissions and escalation rules agreed with stakeholders.
Build and secure
Built with validation, authentication checks and rate limiting, then load-tested.
Train and monitor
Staff training, then monitoring and improvements as usage grows.
Civic & Institutional Platforms: common questions.
Have you worked with government bodies?
We're currently in process with the Vasai Virar Municipal Corporation. Project details stay confidential while the process is ongoing.
Can it handle many users at once?
Yes. We build for real scale with caching, offline queues and load-tested backends.
Which languages does it support?
English, Hindi and Marathi, in the app and in notifications.
Do you train our staff?
Yes. Training and onboarding are part of the project, with support after go-live.
More from Avhaar.
Have a problem worth solving — or ready to go online?
Tell us what you need on WhatsApp. We'll talk it through, then send a written scope and quote. No obligation to start.